ShaunSocial provides Support Service for customers with current Support Service Contracts. To ensure you are setup for success, Support Service is automatically included with license purchase of our products for 6 – 12 months. Additional month to month Product Support can be purchased as needed after the initial period expires.
Scope of ShaunSocial Support Service is shown below. Please allow up to 1-2 business days for us to respond to your Support Request. If you are not sure your issues is covered by ShaunSocial Support Service, send us a Support Request anyways as we will be glad to help!
|Issues Requiring Special Terms:
|Problems or defects in the software*
|Feature enhancements or changes to the product design
|Installation, license activation, and download assistance
|Integration with external software from third party vendors
|Basic conﬁguration and “how-to” questions
|Custom development or integrations
|Access to major and minor releases (Code changes limited for Software Update Subscription)
|Assistance with product’s source code modiﬁcation
*A defect is deﬁned as a veriﬁable and reproducible software problem or user documentation error that causes a failure of ShaunSocial’s unmodiﬁed software product(s) to operate substantially in accordance with applicable end user documentation
Issues Requiring Special Terms not supported under Support Service Contract can be done using our Development Service. Please inquire about it by submitting a Support Request. There are other Support Resources available for Customers with licensed products. Even without current Support Service Contracts, customers will likely to ﬁnd answers to their issues in: